About us
Our Story
Home care decisions rarely happen on a schedule. A child searches late at night. A spouse feels overwhelmed. A caregiver applies between shifts. In those moments, the difference between “we’ll get back to you” and “we’re here to help” matters.
As home care agency owners, we saw how often that moment was being missed online. We were investing heavily in digital marketing, but a significant portion of that hard-earned website traffic was bouncing because there wasn’t an engaging way for people to connect in real time. We tried chatbots, AI chat, and other solutions—yet the conversations still felt impersonal, and the results didn’t match the need.
Everything changed when we introduced trained human agents to handle the conversations. Suddenly, the visitors who would have left were staying, asking questions, and taking the next step. We started generating real leads from traffic that used to disappear.
That experience sparked a simple belief: if this worked so well for us, it should be available to every senior care business.
AidQuest was created to bring human connection to the website experience—helping more families and caregivers engage, qualify, and take the next step.
Today, AidQuest is more than a live chat company—we’ve evolved into a Chat Operating System for home care and senior care organizations. With Schedule+, customers can book assessments and caregiver interviews directly inside the chat, turning great conversations into scheduled next steps in seconds. And with Human+, we have created the first solution that combines human intuition with AI-powered data injections—so conversations stay warm and human, while also becoming faster, more consistent, and more accurate.
The goal is simple: help your organization convert more of the traffic you already have into real conversations, real appointments, and real outcomes.
Our Team
Kamran Nasser — Founder
Kamran is a longtime entrepreneur who has spent years building and scaling businesses, including owning and operating a home care agency in the San Francisco area and achieving a successful exit. That mix of operator experience and builder mindset is what drives AidQuest — he saw firsthand how much marketing spend gets wasted when website visitors can’t connect the moment they need care. Kamran and his team are building the future of a Chat Operating System for healthcare, where AI does not replace humans but empowers them to provide high quality conversations to qualify, guide, and drive outcomes.
Greg McCarthy — Chief Growth Officer
Greg began his career as a Physical Therapist before going on to own and operate a home care agency and achieve a successful exit. That mix of clinical insight and operator experience shows up in how he approaches growth: grounded, practical, and always centered on what families and caregivers actually need. At AidQuest, Greg focuses on strengthening customer relationships and expanding demand by educating the industry on the solutions that AidQuest is building. He’s passionate about helping care organizations adopt modern tools without losing the human touch.
Richard Ruda — Corporate Partnerships
Richard is a former home care operator with a successful exit, and he brings that operator-first perspective into every partnership conversation. Before AidQuest, he ran a Visiting Angels franchise in PA, drawing on a background in nursing and health services administration and more than 20 years in the home care industry. He’s known for building teams and processes that put clients first—and for using structured feedback and data to continually strengthen quality, satisfaction, and conversion. At AidQuest, Richard focuses on creating win-win partnerships that help more healthcare organizations adopt modern engagement solutions in a practical, high-integrity way.