Human+ Powered Live Chat
Convert more website visitors into clients and caregivers with the most advanced human-powered chat solution in the senior care industry.
Human connection meets intelligent automation
The Human+ Difference
In a world crowded with bots, the human touch is your biggest competitive advantage. AidQuest Human+ blends the empathy, intuition, and warmth of real people with the precision of AI — used only when needed. Every conversation is guided by a trained human agent who is supported, not replaced, by technology. The result is fast, accurate, compassionate communication that moves families and candidates forward with confidence.
Why Human Connection Still Wins
AI-only solutions may be efficient, but families seeking care are driven by emotion, uncertainty, and urgency. People trust people — especially when they’re worried about their loved ones. A real human acknowledging their situation creates comfort and confidence that no chatbot can replicate. Human+ brings psychology, empathy, and intelligent guidance together to create a calming, trust-building experience in a world increasingly dominated by bots.
Why AidQuest?
Human Connection Converts
Real conversations create real outcomes. Agencies using AidQuest see 100% increases in lead volume, 500% higher engagement, and significantly lower bounce rates on their websites. When families connect with a real human instead of a bot or form, they stay longer, engage more, and convert at higher rates. Human connection drives trust — and trust drives business.
Fully Customized Conversations for Every Agency
No two agencies operate the same way, and your chat shouldn’t either. AidQuest customizes every conversation to match your terminology, team structure, services, service area, and workflow — whether you use care managers, care coordinators, schedulers, or something unique. This personalization strengthens brand credibility and ensures a seamless experience from chat to intake.
Geo-Check & Smart Routing to Protect Your Team’s Time
AidQuest verifies zip codes, service areas, and eligibility before sending anything to your agency. We filter out inquiries that fall outside your territory and can even route “out-of-area” clients or caregivers to the proper franchise/location — helping brands avoid operational clutter and recapture lost revenue. Many of our large customers have generated millions in additional systemwide revenue from smart routing alone.
AI - Only When Needed
Our Human+ approach uses AI as a precision tool — not a replacement for empathy. Agents get real-time knowledge assistance to answer questions accurately and consistently, while maintaining a warm, human tone. This hybrid model leads to 10–30% conversion rates from AidQuest-generated leads, compared to 2–5% from standard website forms or third-party lead sources.
24/7/365 Coverage
More than 50% of all leads arrive outside regular business hours, and most agencies miss them. AidQuest never sleeps. We greet every visitor instantly, day or night, capturing prospects when your competitors are offline. Our around-the-clock coverage consistently results in 2× more leads and helps agencies capture families at the exact moment they’re searching for care.
Enterprise-Grade Integrations for Any Workflow
AidQuest is built for scale — whether you're a single-location agency or a national enterprise. Our platform integrates seamlessly with tools like Hireology, GA4, WellSky, and Welcome Home, ensuring every lead, applicant, and interaction flows directly into your existing systems. From analytics to scheduling to EHRs, AidQuest adapts to your workflow, eliminates manual data entry, and gives leadership the visibility and performance insights they need to grow confidently and consistently.
Why 1000+ Organizations Trust AidQuest
From national franchise networks to independent home care agencies, more than 1000 organizations rely on AidQuest to manage their website conversations with accuracy, empathy, and consistency. At AidQuest we deliver real results: higher engagement, better-qualified client and caregiver leads, and millions of dollars in additional revenue. With AidQuest, your website finally becomes what it was meant to be — a living, breathing engine for growth.