Homewatch CareGivers of McDonough Case Study

About

Homewatch CareGivers of McDonough was founded with a deep commitment to community service and a passion for empowering seniors and women. The agency’s owner, EricaMcCrae, a dedicated entrepreneur, transitioned from the telecommunications industry to fulfill a long-time dream of business ownership. Guided by the belief that care is more than a service—it’s a mission—the Homewatch team prioritizes compassionate, family-centered home care

Challenges

Despite having a strong team and commitment to care, Homewatch CareGivers faced challenges in:

• Converting website visitors into actual client leads.
• Recruiting and retaining qualified caregivers to meet growing demand.

With increasing competition in the home care industry, they needed a solution that would enhance engagement with prospective clients and caregivers in real time.

Solution

To address these challenges, they implemented AidQuest’s live chat solution to streamline client and caregiver engagement. The real-time human interaction provided by AidQuest allowed their agency to:

• Capture potential client leads directly from their website.
• Pre-screen caregiver candidates for better hiring decisions.
• Offer a seamless, immediate response system that improves overall user experience.

By incorporating AidQuest into their workflow, the agency ensured that no lead was left unanswered, significantly improving response times and engagement rates

Results

In just 90 days of using AidQuest, Homewatch CareGivers of McDonough saw impressive results:

• 6 new client leads generated directly through AidQuest.
• 17 pre-screened caregiver leads, helping them build a stronger workforce.

These numbers demonstrate the effectiveness of AidQuest in enhancing lead generation and streamlining recruitment efforts, allowing the agency to focus on delivering top-quality home care services