Right At Home Westside LA Case Study
AidQuest has been a real game-changer for us. Their live chat team engages people right when they’re searching, and that human touch made all the difference.
CEO, Right at Home Westside LA
About
Right at Home Westside LA provides personalized in-home care for seniors and adults with disabilities across the Westside of Los Angeles. Led by CEO Larry Anthony and a dedicated local team, the agency has earned multiple distinctions, including the 2025 Best of Home Care – Provider of Choice and Caring Star Award for excellence in client satisfaction. Through compassionate caregivers and flexible care plans, Right at Home Westside LA helps clients remain safe, independent, and comfortable at home.
Challenges
Serving a diverse and fast-paced region, Right at Home Westside LA realized the need to strengthen the human connection behind its online presence. Many families and caregivers were visiting the agency’s website but leaving without taking any action. To better serve these individuals, the agency looked for a way to engage every visitor personally — turning curiosity into trust and action.
Solution
In March 2025, Right at Home Westside LA partnered with AidQuest to incorporate Human-Powered Live Chat into their website to engage both families seeking care and caregivers exploring job opportunities. AidQuest’s trained human agents provided 24/7 coverage, answered questions instantly, and qualified each inquiry before forwarding it to the agency. Every chat was tailored to Right at Home’s local services and staffing needs, ensuring leads were captured professionally and consistently — without adding workload to the office team.
Results
During the six-month case study period from March through August 2025, Right at Home Westside LA received 200 total leads through AidQuest. The agency achieved a 13% overall conversion rate, resulting in a new pool of caregivers providing 24-40 hours of care per week and new clients receiving 6 to 40 hours of care per week.
AidQuest’s human-powered chat proved to be a cost-effective, high-impact channel — helping Right at Home Westside LA grow its caregiver team and client base simultaneously while maintaining strong ROI.