Seniors Helping Seniors, Greater Boston and Metrowest Case study

11
Number of months using Aidquest
224
Number of pre-screened leads recieved
25%
Conversion rate
Josh Obeiter
We have benefited greatly from the utilization of AidQuest. AidQuest’s 24/7 live human agents do a good job of vetting prospective clients and caregivers for us. We have converted approximately 20-30% of caregiver and client leads thus far, making it a cost-effective and helpful tool for our business.
Josh Obeiter

Executive Director & Owner Seniors Helping Seniors, Serving Greater Boston & Metrowest

About

Seniors Helping Seniors, Greater Boston & Metrowest, run by Josh Obeiter, embodies a profound commitment to the well-being of the elderly. With 15 years of personal involvement, Josh’s passion for seniors extends beyond business. The unique business model of Seniors Helping Seniors, led by a compassionate team of senior caregivers, fosters mutual support and companionship among the elderly. Josh, a hands-on leader, remains deeply connected to clients and caregivers, transforming caregiving into genuine companionship. Impressive customer reviews highlight his exceptional leadership, creating a community where employees find purpose and clients experience meaningful connections.

Challenges

Like many senior care agencies, Seniors Helping Seniors grapples with multifaceted challenges, including recruiting and retaining qualified caregivers, managing website traffic with limited results, and maintaining a steady client pipeline.

Solution

Since installing AidQuest’s human-based live chat solution, Seniors Helping Seniors has streamlined and optimized caregiver recruitment and improved client acquisition, all from their own website traffic. Real-time engagement has enhanced online user experience, fostering efficient communication and boosting satisfaction. AidQuest serves as a holistic tool that has harnessed their website traffic.

Results

Within the past 11 months since installing AidQuest, Josh and his team have received 138 client leads and 106 caregiver leads—all exclusive leads and all from their own website. They have converted on average 25% of these leads to actual clients and caregivers!