Visiting Angels York County, SC Case Study
The leads we receive from AidQuest are already pre-screened and actionable, which has helped us convert more of them to clients and caregivers without adding extra burden to our office team. Adding AidQuest has been a game-changer for our agency.
Managing Director Visiting Angels York County, SC
About
Visiting Angels York County, SC is a premier provider of in-home senior care serving families across York, Lancaster, and Chester Counties in South Carolina. Led by owner Darryl Minges, the agency has supported local families since 2012 and has built an exceptional reputation—earning a 4.9-star rating across 198 Google reviews. Their team helps older adults age safely at home with personalized care, including support for families navigating memory care needs and respite situations through Visiting Angels’ Life Care NavigationTM approach.
Challenges
As one of the largest home care agencies in the area, Visiting Angels of York County was generating strong online interest from both families and caregivers—but too many website visitors still left without taking the next step. The team needed a consistent, on-brand way to engage visitors immediately, capture the right details, and convert more conversations into qualified client and caregiver leads without adding burden to the office staff.
Solution
They chose AidQuest’s human-powered live chat to deliver a higher-quality, more brand-consistent experience than typical chat solutions—while generating leads their team could actually act on. With AidQuest, every inquiry is pre-screened using York County’s local office criteria (including service-area ZIP verification, payer/payment types, rates, insurance, minimum hours, and—on the caregiver side—certifications and job requirements), so the office receives granular, ready-to-work leads instead of raw contact forms. AidQuest also ensures every touchpoint stays Visiting Angels–branded—from greetings and conversation tone to the chat widget’s colors, images, and icon—creating a seamless experience that reinforces the Visiting Angels brand.
Results
Within the first 8 months of using AidQuest, Visiting Angels York County, SC received 59 pre-screened client leads and 142 pre-screened caregiver applicants. They converted 17% of client leads into paying clients, and 12% of applicant leads into hires. The clients generated $45,286 in revenue—representing an estimated 3,000% ROI. In addition, the team is actively engaged with 22 additional client prospects still moving through their decision process.